Terms and Conditions
Returns & Exchanges
We offer an easy 15-day return policy on all outerwear. Learn more about our detailed policy here (Returns, Exchanges & Refund Policy).
Please do not return any product before receiving any confirmation from our team. In case any product is returned without confirmation, we do not guarantee we’ll be able to process your request. Once we receive the products, our quality control team will examine them for all defects or variations, based on your claim. Upon confirmation from our quality control team that your return fulfills all the conditions mentioned above, we will initiate your exchange or return request. We will send you an email to let you know if your return has been accepted or rejected. The refund amount will be credited back to the original source of payment within 15 business days.
If your pin code is non serviceable for return pickup, we may ask you to ship the product back to us. Courier charges up to Rs.70 will be refunded to you. Customers are required to submit the shipping information/receipt by getting in touch with our customer care team.
Exchanges and returns will be accepted only for products purchased on this website. ESSA products bought from other stores/websites cannot be returned to us.
Products labeled as “Non-Returnable” & “No Exchange” apply to heavily discounted sale items. These products are not eligible for return, exchange, or refund under any circumstances.
If we find that a customer is misusing the exchanges and refunds policy, we reserve the right to refuse the request.
Discount and Coupon Codes
Discount vouchers/ coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.
Order Cancellations and Refund Timeline :
We only accept order cancellations if your package hasn’t been shipped. Learn more about our order cancellation policy here.
If you place a prepaid order and cancel it from your side, the refund will take approximately 5–8 business days to reflect in your bank account. Additionally, if your pincode is in a non-serviceable area, we may cancel your prepaid order, and the refund will also take 5–8 business days to reflect in your account.
Shipping & Cash on Delivery
We offer free shipping on all prepaid orders above ₹499. For prepaid orders below ₹500, a shipping charge of ₹40 will apply. Cash on Delivery (COD) is available for all orders, with a ₹30 COD fee applicable on orders above ₹499. For COD orders below ₹500, a ₹40 shipping charge and a ₹30 COD fee will be added, totaling ₹70 in additional charges.
Wrong Products
Received a wrong item/size/colour? We’re sure to double check before shipping your order. But in an unlikely event where you receive a wrong product, please reach out to us on +91 89258 80586 or drop an email at shopping@essagarments.com
If the issue is not noted at the time of arrival before the delivery guy leaves, and you do not call our customer support to report the missing item within 2 days, your replacement request will be forfeited.
Missing or Defective Products
If any items are found defective or missing from the shipment, you must take a video recording while opening the package. This video is mandatory for us to investigate and validate your claim.
Please make a note of the issue at the time of delivery and immediately contact our customer care team at +91 935267 8400 or email us at Banthiyavishesh@gmail.com.
If the defective or missing items are not reported at the time of delivery—before the delivery personnel leaves—or if you fail to call our customer support within 2 days, your request for a replacement will be forfeited.
Please share the following details in the email:
Your order number.
Product name/style code
Size/colour of the product purchased
A picture of the product in the box in its original condition
The video recording of the package being opened, clearly showing the product in its original condition inside the box
After Use Damage
Facing some wear and tear issues? You can reach out to us within 30 days of the delivery. We’d be able to offer a replacement as long as the product is in stock or alternatively give you a coupon code worth the billing amount. Call us on +91 935267 8400 or drop us an email Banthiyavishesh@gmail.com
Please share the following details in the email:
Your order number.
Product name/style code
Size/colour of the product purchased
A picture of the damaged product
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Contact Information Accuracy Policy
Customers are responsible for providing accurate contact details during checkout, as changes cannot be made after the order is shipped.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Dispute Resolution and Governing Law
Any dispute or claim arising out of or in connection with the use of this website, its services, or products shall be governed by and construed in accordance with the laws of India. You agree that the courts located in Tirupur, Tamil Nadu, shall have exclusive jurisdiction over any such disputes or claims.
These Terms of Service and any separate agreements whereby we provide you Services shall also be governed by and construed in accordance with the laws of India.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided below:
customercare@essagarments.com
+91 935267 8400